Throughout Makebot’s journey as a company, we are proud to be able to have Korean Air, who has been ranked first in Global Customer Satisfaction for 16 times consecutively, as one of our partners. In their journey of providing the…
The existence of chatbots has been increasing rapidly these past few years, especially in e-commerce. According to a source, it is predicted that by 2025, chatbots will take control of more than 95% of customer interactions in the e-commerce industry.…
In business, keeping customers happy is important however, not many realizes the massive effect of customer satisfaction on their business. According to Forbes, having higher customer satisfaction is a sign that businesses will exceed their financial performance targets. Gartner states…
Chatbots are AI-driven conversational robots that leverage better user experience in any industry. Chatbots exploit Natural Language Processing, Machine Learning, and other AI technologies. They facilitate the way customers and contributors build solid relationships with one another. The main benefits…
Artificial Intelligence(AI) advancements have paved the way for ultimate growth and a flow of productivity for most industries worldwide. A lot of institutions, in general, are interconnected with the power of AI. Although AI is used in various ways, conversational…
According to Harvard Business Review, customers who go through a very satisfying customer experience tend to spend 140% more than those who experience a bad customer experience. Another study done by Forbes also found that 86% of customers are willing to pay more for…
Software as a service or SaaS has become a great deal in the technology world in recent years. From SMBs to large enterprises are investing in SaaS and the compound annual growth rate (cagr) is as high as 18%. But what…
Over 75% of people shop online at least once a month. Although brick and mortar stores are still taking up a large portion of general sales in the retail industry, consumer spending on online shopping, a.k.a e-commerce, has been steadily increasing in…
According to statistics, as many as 47.8 million people left their jobs in 2021. Some studies claim that “The Great Resignation” is already here. On the other hand, some experts predict that even more people will be leaving their jobs in the…
“Hello, this is your AI Assistant Bot. What can I help you with today?” Sounds familiar? Yes, this is a common way to start a conversation with chatbots. Encountering this message has become a pretty normal thing in the last…
