In business, keeping customers happy is important however, not many realizes the massive effect of customer satisfaction on their business. According to Forbes, having higher customer satisfaction is a sign that businesses will exceed their financial performance targets. Gartner states…
Chatbots are AI-driven conversational robots that leverage better user experience in any industry. Chatbots exploit Natural Language Processing, Machine Learning, and other AI technologies. They facilitate the way customers and contributors build solid relationships with one another. The main benefits…
Artificial Intelligence(AI) advancements have paved the way for ultimate growth and a flow of productivity for most industries worldwide. A lot of institutions, in general, are interconnected with the power of AI. Although AI is used in various ways, conversational…
According to Harvard Business Review, customers who go through a very satisfying customer experience tend to spend 140% more than those who experience a bad customer experience. Another study done by Forbes also found that 86% of customers are willing to pay more for…
Software as a service or SaaS has become a great deal in the technology world in recent years. From SMBs to large enterprises are investing in SaaS and the compound annual growth rate (cagr) is as high as 18%. But what…
Over 75% of people shop online at least once a month. Although brick and mortar stores are still taking up a large portion of general sales in the retail industry, consumer spending on online shopping, a.k.a e-commerce, has been steadily increasing in…
